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Organization Effectiveness Audit

1. Is your organization financially successful?

Yes No
2. Do you engage in both short term and long term planning?

Yes No
3. Do you measure customer satisfaction?

Yes No
4. Have you established comprehensive metrics to measure organizational success eg. Profit, turnover, balanced scorecard?

Yes No
5. Do you have a vision, mission, philosophy, credo, or values established and communicated?

Yes No
6. Do you formally communicate with your employees? e.g. newsletter?

Yes No
7. Are you in full compliance with all employment laws?

Yes No Don't Know
8. Do you conduct an employee opinion survey?

Yes No
9. Do you have an employee recognition program?

Yes No
10. Have you established formal Rules of Personal Conduct?

Yes No
11. Are they communicated and enforced?

Yes No
12. Do you have a formalized disciplinary system and is it well publicized?

Yes No
13. Do you have strict hiring standards and are they enforced?

Yes No
14. Do you have an Attendance Improvement Program?

Yes No
15. Do you have an Employee Assistance Program?

Yes No
16. Is it well publicized?

Yes No
17. Do you have a formal orientation program for all new staff?

Yes No
18. Do you conduct at minimum an annual performance review of all employees?

Yes No
19. Do you conduct wage and salary surveys?

Yes No
20. Are your compensation practices including benefits competitive?

Yes No Don't Know
21. Do you consider employees for internal promotion in a formal fashion?

Yes No
22. Do you give formal financial support for employee training and development?

Yes No
23. Have you designed your business processes to meet customer requirements?

Yes No
24. Do your managers set both personal and business objectives?

Yes No
25. Do you link your incentive plan to the accomplishment of these objectives?

Yes No

Total Number of Yes Answers

Compare against the SCORECARD below.

20-25 Excellent! You clearly have a well-oiled organization and this should be borne out by your results. Keep it up!

15-19 Not too shabby! You're on the right path. Continue on your journey.

10-14 It's an opportunity! You have already considered many of the features required to produce a superior organization; keep persevering.

Under 10 Uh-Oh! You may produce short term financial results, but are they sustainable! A serious review may be appropriate.


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